Have a question?

Take a look at our frequently asked questions below.

KNOW YOUR CELLAED®

WHAT ARE THE DIMENSIONS AND WEIGHT OF CELLAED®?


CellAED® weighs approximately 300 grams (450 grams including the protective case). 

The dimensions of CellAED® are L 19.6cm x W 9.3cm x D 1.7cm and including the protective case the dimensions are L 20.8cm x W 11.3 cm x D 2.8cm. 

WHAT TYPE OF BATTERY IS IN MY CELLAED®?


CellAED® has a non-rechargeable lithium battery. 

HOW DO I KNOW IF BATTERY IN MY CELLAED® IS READY FOR USE?


Your CellAED® has a flashing LED on the front labelled “status”. The LED status will flash green approximately every 30 seconds when your CellAED® is ready to use and within expiry date. It’s important to regularly check the expiry date located on the back of the protective case. If the date has past, your CellAED® will not work as intended. 

WILL I NEED TO RECHARGE MY CELLAED®?


No, your CellAED® comes with a non-rechargeable battery and will arrive pre-charged. 

CELLAED® IN USE

HOW DOES CELLAED® KNOW WHEN A SHOCK IS REQUIRED?


CellAED® has been designed to make all the decisions for you after you SNAP your CellAED®, which will start voice instructions. CellAED® will tell you what to do every step of the way and when the pads are applied to the person’s bare chest, CellAED® immediately begins analysing the heart rhythm and will only deliver a shock if a heart rhythm associated with sudden cardiac arrest is detected. So, don’t hesitate to use your CellAED® on a person who’s unconscious and not breathing or not breathing normally. 

CAN CELLAED® BE USED ON A PERSON WITH A PACEMAKER?


Yes, CellAED® can be used on a person with a pacemaker. A pacemaker is usually located just under the skin below the collarbone on the upper left side of the chest and will therefore not interfere with CellAED® pad placement. However, sometimes for medical reasons the pacemaker may need to be located on the right side of the body just under the collarbone. If this is the case, please stick the pad below this area. AVOID PLACING THE PADS DIRECTLY ON TOP OF THE PACEMAKER. 

HOW MANY SHOCKS IS CELLAED® CAPABLE OF?


CellAED® is designed for use in a single sudden cardiac event and is pre-programmed to operate up to 20 defibrillation cycles (approximately 45 minutes of operation time) 

CELLAED FOR LIFE™

WHAT IS THE CELLAED FOR LIFE™ MEMBERSHIP FEE AND WHAT DOES IT INCLUDE?


CellAED for life™ is an affordable way to continuously own a CellAED®. It’s designed to give you peace of mind that you always have a working CellAED® for many years to come. By becoming a member, you’ll get these great benefits. 

  • Educational videos and training tips & tricks 
  • Always Ready and first in line to get a replacement before your current one expires. Plus monthly device status updates 
  • Get Answers if your CellAED® is used. We will provide the data from the device about what happened in this event to assist getting medical answers 
  • Be the first to know exclusive offers and benefits 
  • Affordable way to continuously own a personal AED 
  • Free shipping and returns on each replacement CellAED® over the life of your membership 
If you want to know more, simply contact us today 

WHY DO I HAVE TO PAY AN ANNUAL MEMBERSHIP FEE WHEN I ONLY GET A NEW CELLAED EVERY 2-YEARS?


CellAED for life™ remains the most affordable way to own a CellAED® continuously. As long as your membership is active, we will send you a replacement CellAED® before it reaches expiry. The manufacturer, Rapid Response Revival, are committed to sustainability and minimising waste. 

But don’t forget, CellAED for life™ offers more benefits including: 

  • If you use your CellAED® on someone, we’ll replace it immediately. We’ll also provide the data from the device about what happened in this event to assist getting medical answers 
  • We check your CellAED® monthly and report back to you on the battery, temperature status of your device, giving you peace of mind that you always have a working CellAED® 
  • We cover the cost of the ongoing cellular sim, so there are no additional costs for you 
  • We offer educational content to help you gain confidence to act, if required, to use your CellAED® 
  • On replacement, you get to skip the queue and always be next in line for your new CellAED® 
For more information I encourage you to visit our website CellAED for Life and download the brochure that shares all the benefits your membership includes. 

I DIDN’T BUY CELLAED FOR LIFE™. WHEN DO I REPLACE MY CELLAED®?


You’ll need to replace your CellAED® before it reaches its expiry. Please note, demand has been high, and we do have a bit of a wait. If you haven’t ordered yet, please contact us for most up to date delivery dates. 

WHEN DOES MY CELLAED FOR LIFE™ MEMBERSHIP START?


If you join the Monthly membership, you will be charged the first month at check-out and automatically renew each month starting one month from the date your CellAED® is shipped. 

If you decide to join the Annual membership, you will be charged in full at check-out and will renew each year on the anniversary of when your CellAED® was shipped. 

I’M A CELLAED FOR LIFE™ MEMBER, DO I NEED TO DO ANYTHING WHEN MY CELLAED® IS DUE TO EXPIRE?


No, we’ll contact you to arrange your CellAED® replacement before your current one expires. 

IS THE MONTHLY CELLAED FOR LIFE™ MEMBERSHIP FEE FOR EACH CELLAED® PURCHASED?


The membership fee is per device.

HOW CAN I CANCEL MY CELLAED FOR LIFE™ MEMBERSHIP?


You can choose to cancel your CellAED for life™ membership service at any time by contacting support@rapidresponserevival.com.au. This will remove you from any future benefits and loyalty communications associated with CellAED for life™ including no replacement at the end of your current CellAED® when expired. 

All payments made for CellAED for life® are non-refundable and we do not provide refunds or credits if you choose to cancel your membership during a billing period. 

CELLAED® WARRANTY & REPLACING PARTS

WHAT IS THE WARRANTY PERIOD?


CellAED® is warranted against defects in material and manufacture for the duration of 2 years from date of manufacture, or until Use-by Date, whichever occurs first. 

WILL I NEED REPLACEMENT PARTS OR SERVICING FOR MY CELLAED®?


CellAED® is a fully integrated design that will not require servicing or replacement parts during the approved shelf life. 

TRAVELLING WITH YOUR CELLAED®

CAN I TRAVEL WITH MY CELLAED®?


CellAED® can be taken on holidays with you, locally or internationally for personal use only. If you’re planning to travel by commercial passenger airline, pack your CellAED® into your carry-on luggage. Please check with the airline regulations prior to taking CellAED® with you. 

If you’re planning to travel in a car in another country, please make sure you take your CellAED® with you when you leave the car. Treat your CellAED® like your keys, wallet and mobile phone. Take it with you. It’s important to keep your CellAED® within the recommended storage temperature range of 15o to 35oC (59o to 55oF). This will maximise the performance of the components inside your CellAED® including battery and the gel on the electrode pads. Leaving your CellAED® in low or high temperature conditions for an extended time, your CellAED® will not function as intended for the duration of its shelf- life. 

Our telecommunication services agreements include international roaming if your CellAED® is able to connect with a compatible network in that country. CellAED® will still operate correctly in an emergency even if you’re in a region without cellular coverage. 

CAN I TAKE MY CELLAED® ON A PLANE?


Your personal CellAED® is an ultraportable AED. It’s small and light to carry with you. As you may be aware there are airline requirements when travelling with a battery-operated medical device. 

Your CellAED® is fully integrated with a pre-charged lithium battery. It has passed airline safety certifications and if you’re travelling on a commercial passenger airline, CellAED® is safe to take in your carry-on luggage. You can feel reassured you’re always ready to act when traveling. 

If you’re travelling on specialised flights, the airline may have limits on lithium content. Below are details of the battery in your CellAED® 

Voltage: 12 Volts
Lithium content: less than 2 grams  
Battery Energy: less than 20 Watt-hours 

For your reference, CellAED® battery has passed the following safety assessments: 

  • UN Manual of Tests and Criteria, Subsection 38.3 
  • UN Model Regulations, Special Provision 188 of Chapter 3.3 
  • International Maritime Dangerous Goods Code (Amdt.39-18) 
  • IEC 60086-4 Primary batteries Part 4: Safety of lithium batteries 

As a reminder, please always check with the airline regulations prior to taking CellAED® with you. 



CAN I KEEP MY CELLAED® IN MY CAR/BACKPACK?


CellAED® is a personal AED. So, treat it like your wallet, keys, mobile phone. Take it with you. It’s important to keep your CellAED® within the recommended storage temperature range of 15o to 35oC (59o to 55oF). This will maximise the performance of the components inside your CellAED® including battery and the gel on the electrode pads. If you leave your CellAED® in low or high temperature conditions for an extended time, your CellAED® will not function as intended for the duration of its shelf- life. 

STORING YOUR CELLAED®

WHAT IS THE RECOMMENDED STORAGE TEMPERATURE AND CONDITIONS?


Your CellAED® is designed to operate within a temperature range of 0-35°C. It's recommended to store your CellAED® between 15-35°C. Storing outside this range for long periods of time will affect the life of your CellAED® 

CELLAED TRAINER™

WHAT IS CELLAED TRAINER™


The CellAED TRAINER™ is a dedicated training device which allows the user to repeat the CellAED® defibrillator activation and application process, to build the confidence to act, if and when required. This is a great way to teach family, friends, and workplaces on how to correctly use CellAED® in the case of an emergency.

CellAED TRAINER™ is a reusable replica that can be used many times without the need for maintenance or replacement parts. 

SUSTAINABILITY


Rapid Response Revival, the manufacture, are committed to minimising waste and managing recycling efforts for this special medical device. All CellAED® products and services have been designed with sustainability in mind. 

We're taking internal measures to ensure that our products are repurposed, recycled and reused as best as possible. 

CellAED, Snap Peel Stick, It's personal and Time is Everything are trademarks and property of CellAED Life Saver PTY LTD and used with permission